Bugs In Dialer as version is Vicidialnow1.3

Yes , i have faced some problem like
1) an agent is on call and when he/she hangup and then dont want to receive another call and pushed pause button then suddenly call is connected and no recording and reporting is generated for that call , even no entry in database is there, so as i think this is a bug in dialer.

2)Sometime no call is connected by every agent but i checked in campign there leads showing decrementing

All Sip Configuration

1.local phone 1

Carrier ID:  SIPEXAMPLE
Carrier Name:   localphone

Basic commands used in vicidial Server

1. If Network is not configured (check that internet is working or not) then chek
type command
#vi /etc/resolve.conf

Installation of Ubuntu 9.10/10.04 ( Server & Client PC) for BPO

Partition Table:

Plz fallow the partiton table for installation Ubuntu 9.10 client pc.

Training of vicidial

I have created a blog for vicidial and related links and sites for this.
any one can check the details and command of vicidial in this blog.